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How to guarantee brand loyalty from consumers

Businesses around the world are dependent on their clientele and establishing a good customer base. Once, that has been developed, however, another question arises: how do businesses guarantee brand loyalty from their consumers? Intelligent CXO spoke to four more experts from across industry...


Sana Commerce finds e-commerce sites failing B2B buyers

B2B suppliers are failing buyers, new research has found, with 52% of e-commerce sites not fully meeting expectations. The survey, conducted by Sapio Research on behalf of Sana Commerce, found accelerated Digital Transformation in the B2B buying space, with more business being...


Understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the company triple in size and become a £1.5bn revenue business. Moving away...


How can businesses foster customer and brand loyalty?

Consumer loyalty is a growing concern for businesses globally. Samer Saad, Regional Manager, Middle East at Appsflyer tells Intelligent CXO how to adhere to a positive customer experience. A recent Gartner report showed that customer experience (CX) drives over two-thirds of customer loyalty,...


How Delta Air Lines’ CX reached new heights with Emplifi

Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air Lines, receives consistently high marks for customer satisfaction and its flight...


Matrix42 CEO on enabling a smart and secure digital workspace

Organisations around the world are now relying on digital tools to help them deliver positive experiences for both their employees and end users, particularly given the shift to remote working brought about by the COVID-19 pandemic. Here, Oliver Bendig, CEO, Matrix42, talks us through the...


Editor’s Question: How have customers’ expectations changed within the last 18 months?

Martin Taylor, Deputy CEO at Content Guru explains how customers’ expectations have changed in the last 18 months. Consumer behaviour is far from motionless – it’s a constantly shifting and evolving. Pre-pandemic, many businesses were already grappling with changing behaviours...


Leo Riders expands its electric scooter platform for hospitality providers into Greece

Leo Riders, a leading provider of electric scooter platforms for the hospitality industry, has announced that the company has signed revenue-sharing agreements with over 20 leading hotels in Athens, Greece. The hotels in Athens that will begin using Leo Rider’s electric scooter platform...


Editor’s Question: How have customers’ expectations changed within the last 18 months?

Dave O’Flanagan, Chief Product Officer of Sitecore explains how customers’ expectations have sky-rocketed during the pandemic and how companies can meet these expectations. Customer expectations are always evolving in real-time, but the pandemic really set things into high gear. In...


Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in six countries. Diego Castro, Account Manager at Aosom, explains how the...


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