Sam Woodcock, Senior Director of Cloud Strategy and Enablement, 11:11 Systems, on the benefits of cloud infrastructure and the key to digital transformation for organisations to stay ahead. Whenever a new...
When implementing a new technology, companies need to not only focus on the technical aspect but also the people side. How are employees going to react to the change? Do they know why the change is happening? Cavan...
ProHance, a new-age workplace analytics and operations enablement platform, has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance...
Sixty-two percent of CEOs selected growth as their top business priority in 2024, according to a new survey by Gartner. This is the highest level since 2014, and an increase from last year’s...
Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...
Hanneke Noort, Account Management Director, EMEA, Crown World Mobility, says ‘the machines’ may not have taken over – but they have made global mobility a much less daunting proposition. AI was...
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