Genesys expands automation, analytics and conversational intelligence across the Genesys Cloud platform with new Copilots, Virtual Agents, Empathy Detection and Modern Agent Workspace. Genesys has unveiled multiple...
Hanneke Noort, Account Management Director, EMEA, Crown World Mobility, says ‘the machines’ may not have taken over – but they have made global mobility a much less daunting proposition. AI was...
New research from Ricoh Europe reveals that the majority of organisations lack the technology to support flexible working, with only 30% of European employees saying they have all the technology to collaborate...
Netskope, a leader in secure access service edge (SASE), has announced the appointment of Su Le to its esteemed and ever-growing advisory board. Su Le joins Netskope following a number of years in leadership roles at...
CABSAT, the Middle East’s flagship event for content, broadcast, satellite, media, and entertainment, will celebrate its 30th anniversary with its highly anticipated return to the Dubai World Trade Centre from...
Digital Transformation, as the name suggests, can completely overhaul the way a business operates. But it is not an easy process and there is a lot to think about when taking on a project. The four experts on the...
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