CRM

Progress Software delivers Sitefinity Generative CMS for AI-driven discovery a...

Progress Software, a trusted provider of AI-powered digital experience and infrastructure software, has announced the latest release of Progress Sitefinity Generative CMS. The release enables o...

Why ‘Status-as-a-Service’ will redefine customer conversations

When customers get in touch with companies, not only do they want a response but they want to be kept updated. In today’s world, it’s not good enough to send a generic received message and then leave the customer in the dark for ...

AI is a game-changer for hospitality SMEs – and the barriers to adoption are s...

Times are hard in the hospitality industry. There are many external factors which are making trading difficult, leading to some businesses closing their doors for good. Frederick Szydlowski, Co-founder of Embargo,...

Sovos introduces Compliance Cloud to help businesses navigate global tax and...

Sovos, a compliance company, has announced the launch of the Sovos Compliance Cloud, a solution that unifies tax compliance and regulatory reporting software in one platform and provides a holistic data system of...

Driving change: the shift from CRM to CX

Customers demand more from brands than ever before. Businesses need to provide a unified experience across all engagements, starting from the very first time an individual encounters a brand. Suvish Viswanathan,...

IBM study: CEOs embrace AI as productivity jumps to the top of their agendas

A new global study by the IBM Institute for Business Value, which surveyed 120 CEOs from the Middle East, reveals that leaders across the region identify productivity and customer experience as their top priorities...

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