Seismic has enabled a customer experience revolution for OfficeMax New Zealand’s sales team, with the implementation of Seismic Enablement Cloud, a market-leading, enterprise-grade technology, now an integral part of the company’s US$1.5M, industry-first, experiential retail spaces. After months of working...
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As AI develops, it holds endless potential and offers boundless potential for growth across different sectors, particularly in tax. Russell Gammon, Chief Solutions Officer at Tax Systems, tells us more about how tax can become modernised from Artificial Intelligence and automation. The UK government invests billions annually to both...
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Riddle has announced the release of its Quiz Marketing Benchmarks Report – the first data-driven analysis about using online quizzes for marketing, data collection and audience engagement. Based on 3.3 billion data points from quizzes built with Riddle in 2021, the report gives marketers clear and compelling evidence that quiz...
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According to a new study commissioned by UiPath – a leading enterprise automation software company – the majority of office workers are feeling increased pressure at work due to colleagues resigning in the past year. As a result, 43% of UK respondents say they would consider resigning from their jobs in the next...
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Covid-19 Updates
Ongoing supply chain disruption has a critical impact on the ability to drive profitability
A recent study, conducted by Forrester Consulting – on behalf of intelligent pricing platform, Flintfox International – reveals that retail, manufacturing and consumer goods companies are facing fundamental challenges in managing their profit margins, due to the ongoing impact of COVID-19, inflation and supply chain issues....
Tech
The five functionalities that are crucial for your contact centre...
Contact centres are witnessing an overload of customer interactions and attempting to adopt numerous methods to enhance efficiency and boost productivity. However, it can be challenging to understand which elements need to be prioritised to establish efficient future contact centres. Mathias...
