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Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

A new study  from  Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands are lagging behind in how they engage with the public. While consumers increasingly expect brands to show empathy...

Tech

BlackBerry secures group phone calls and messages from high-risk eavesdropping

BlackBerry secures group phone calls and messages from high-risk...

BlackBerry has announced its SecuSUITE for government offering now provides certified end-to-end encryption of all group phone calls and instant messages for governments and enterprises alike. The global pandemic has forced millions of employees into working from home. To avoid disruption, teams...

Bayzat upgrades enhance operational efficiencies and employee experience

Bayzat, one of the UAE’s leading employee benefits platforms that helps companies automate their insurance, payroll and HR administration, has announced significant upgrades to its flagship employee benefits platform aimed at empowering UAE organisations to achieve key business outcomes in the post-pandemic world. “While...

UN Global Compact announces new Africa Strategy

The United Nations Global Compact, one of the world’s largest corporate sustainability initiatives, has announced its new Africa Strategy to advance corporate sustainability and scale up responsible business practices across the continent in support of the Sustainable Development Goals (SDGs).   The Global...

Get To Know: Oliver Bendig, CEO and Chief Culture Officer, Matrix42

In today’s offices, the demand for digital workspaces and managing them is higher than ever. Matrix42, a German-based software company, meets the needs of employers by deploying and managing workplaces through a holistic, integrated and automated solution. Oliver Bendig, CEO and Chief Culture Officer at Matrix42, talks to...

CSG accelerates employee growth across India

CSG has announced the continued growth of its workforce in India, including in Bangalore, its largest location across 20 countries where the company operates.  CSG is reimagining what today’s workplace is like and how it should be, for both current employees and new...

Scotiabank reports big opportunities for Canadian SMBs

Canada is expected to undergo the strongest economic expansion in decades, providing small- and medium-sized enterprises (SMEs) with new growth opportunities in the coming months. With a close key on COVID-19 cases, SMEs continue their path towards recovery with a promising growth outlook for the future.  SMEs play a vital role in...

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