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Customer Experience

Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be permanent

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the first in a series of data-driven reports that take a deep dive look into...


How to approach the tech-life balancing act for employees

Technology allowed many to work from home during the pandemic, but this easy transition meant that some employees could not switch off as they constantly had access to their work computer and network. Euan Davis, European Lead, Cognizant’s Centre for the Future of Work, explains how...


Lentini Design and Marketing is an approved supplier for the Super Bowl LVI Business Connect programme

Lentini Design and Marketing has been designated as an approved supplier of the Super Bowl LVI Business Connect programme. It is one of 225 local, diverse businesses in the Los Angeles area identified as a certified, experienced company approved to compete for contracts related to the...


UK office workers hopeful about the ‘promise’ of digital, despite mixed results of COVID-driven changes

New research from Citrix has revealed that while the majority (76%) of UK office workers experienced changes to both their workplace technology and culture in 2020, these changes left almost a third (30%) of those employees more frustrated at work. Despite this, employees remain hopeful about...


Protect the whistle-blowers – they are your business future

Stepping up and blowing the whistle on a corporate issue, ethics or concerning behaviour is a brave, bold move for any employee to take. It requires that someone invests their future into the courage of their convictions, taking the risk that they may face harassment or lose their job when they...


Macquarie Telecom recognised as one of the best places to work in Australia

Macquarie Telecom (part of Macquarie Telecom Group) has been recognised as one of the top places to work in Australia in the annual Best Places to Work List. The company was awarded in particular for fostering an inclusive workforce and its Heartbeat customer service programme. Managed by...


Data indicates two-thirds of businesses will change operating model to focus on employee experience

EMEA business leaders are out of touch with what employees want in the hybrid workplace experience, and 66% of organisations plan to adopt a different operating model than they had before the COVID-19 pandemic, according to a new survey from Unisys Corporation. A majority (61%) of these...


Proximity announces strategic relationship with ITS Technology Group

Proximity Data Centres, a UK regional Edge colocation data centre provider, has announced a strategic marketing partnership with ITS, a leading UK wholesale provider of full fibre infrastructure. The partnership follows the announcement of a joint venture between ITS, the Liverpool City Region...


Keeping staffing flexible post-pandemic

The pandemic has forced many companies to take a new approach to working systems and given their employees more flexibility. Scott Erwin, CEO and Founder of HireHand, explains the benefits of keeping staffing flexible post-pandemic and the future of workforce management software. The pandemic has...


Half of B2B sales professionals saw their workloads increase during the pandemic, new survey reveals

Groove, a leading sales engagement platform for enterprises using Salesforce, has unveiled the results of a new industry survey examining the impact of remote work on B2B sales teams in the United States. The survey of 765 sales professionals found that the impact of COVID-19 has created...


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