Customer Experience
Progress Software delivers Sitefinity Generative CMS for AI-driven discovery a...
Progress Software, a trusted provider of AI-powered digital experience and infrastructure software, has announced the latest release of Progress Sitefinity Generative CMS. The release enables o...
Why ‘Status-as-a-Service’ will redefine customer conversations
When customers get in touch with companies, not only do they want a response but they want to be kept updated. In today’s world, it’s not good enough to send a generic received message and then leave the customer in the dark for ...
AI is a game-changer for hospitality SMEs – and the barriers to adoption are s...
Times are hard in the hospitality industry. There are many external factors which are making trading difficult, leading to some businesses closing their doors for good. Frederick Szydlowski, Co-founder of Embargo,...
Sovos introduces Compliance Cloud to help businesses navigate global tax and...
Sovos, a compliance company, has announced the launch of the Sovos Compliance Cloud, a solution that unifies tax compliance and regulatory reporting software in one platform and provides a holistic data system of...
Driving change: the shift from CRM to CX
Customers demand more from brands than ever before. Businesses need to provide a unified experience across all engagements, starting from the very first time an individual encounters a brand. Suvish Viswanathan,...
IBM study: CEOs embrace AI as productivity jumps to the top of their agendas
A new global study by the IBM Institute for Business Value, which surveyed 120 CEOs from the Middle East, reveals that leaders across the region identify productivity and customer experience as their top priorities...
Travel giant A&K Travel Group chooses Colt for global quantum-safe network...
A&K Travel Group operates across four major brands, Abercrombie & Kent, Crystal, Cox & Kings and Ecoventura, and has around 4,000 people in more than 65 offices across 40 countries, also running its own destin...
New Twilio study show consumers abandon brands that reduce them to numbers
Trust between brands and consumers is under strain. New research from Twilio, a customer engagement platform that drives real-time, personalised experiences for today’s leading brands, finds that 57% of UK adults a...
The death of brand loyalty? Gen Z drives a loyalty ‘recession’
The age of lifelong brand devotion is over. For the first time, ‘true loyalty’ has stalled in the UK, according to the fifth annual Customer Loyalty Index (CLI) from SAP Emarsys. In its place, a new phenomenon is emerg...
Redefining customer service: How 2025 is reshaping connection and confidence
As we reflect on this year’s Customer Service Week, organisations are taking stock of what customer service really means. Technology and training have advanced, raising the standard of excellence. However, the core q...
Editor’s Question: How do you improve your customer relations?
Businesses need to constantly keep up with the ever-changing demands of customers. Five experts discuss how to improve customer relations, starting below with Jean-Michel Moutot, a Professor at Audencia Business...
Infobip hosts Ghana Business Breakfast to show how new technologies shape CX...
Infobip, a global cloud communication company for businesses and a leader in omnichannel customer engagement, recently held its Ghana Business Breakfast event in Accra, Ghana. The event focused on the transformative...
Sales incentives misaligned with what drives performance, EMEA study finds
New research from BI WORLDWIDE reveals a persistent gap between what sales teams say motivates them and what drives performance, raising questions about how incentive programmes are designed. The study,...
New research finds AI is now foundational to modern marketing
NetApp, an Intelligent Data Infrastructure company, announced its participation in a new marketing research study conducted by Callan Consulting, a Silicon Valley executive marketing consulting firm, joining 18...
‘Intelligence gap’ revealed as many enterprises fail to act on real-time con...
Despite unprecedented access to real-time consumer data, most enterprises are still making decisions at yesterday’s speed. Social intelligence is the key to closing that gap, enabling organisations to capture signals, i...
Amazon becomes fastest growing online advertising platform in Australia
Amazon is the fastest-growing online advertising platform for brands in Australia, with local advertising revenue rising 62% year-on-year in 2025, significantly outpacing TikTok (47.8%) and well ahead of mature...
What can B2B marketing teams learn from Aldi and Ryanair’s social media a...
Mention Aldi’s social media posts to most people and they will be quick to comment on the humour and cheeky style used in their updates. They stand out from the crowd due to their tongue-in-cheek comments and ability to h...
eDesk data reveals US dominates 60% of the global St Patrick’s Day e-com...
eDesk, a leading AI helpdesk for e-commerce sellers, has released new data showing the United States as the dominant force in the St Patrick’s Day market. The United States accounts for nearly 60% of global s...
Majority of Britons know little about data centres, despite depending on them t...
Almost nine in ten people in the UK say they know little or nothing about data centres – even though these facilities underpin services ranging from online banking and the NHS to streaming, social media a...
Urgent need for cultural complexity to be built into AI design, new research...
Researchers are calling for a new vision for Artificial Intelligence (AI) design – one that recognises and embeds cultural complexity into the technology’s foundations. The approach aims to address the challenges posed by ...
Why digital visibility is make-or-break for businesses in the UAE
Without a digital presence, UAE companies will struggle to make an impact. Anastasiya Golovatenko, Account Director at Sherpa Communications, argues that digital visibility is no longer a luxury – it’s a necessity for tod...
A quarter of Gen Z now pays for social media
In a surprising twist to the once-free world of social media, nearly a quarter (23%) of Gen Z Americans (aged 18-25) now pay for a subscription to social media platforms such as Snapchat and X. That’s nearly double t...
Turning transactions into experiences
Paysafe has been making payments happen for more than 25 years. It has around 3,200 employees and five office hubs across three continents. The focus at Paysafe is to turn transactions into experiences. Bob Legters,...
The end of platform dependence: Why advertisers must diversify now
US President Donald Trump has threatened to ban TikTok in the US, unless the Chinese-owned company sells its US operation. At the start of April, Trump granted TikTok a second 75-day extension to close a deal to keep...
