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Customer Experience

Dataiku hires Bridget Shea as chief customer officer

Dataiku, the platform for Everyday AI, has announced the appointment of Bridget Shea as its new chief customer officer. Shea, who has worked closely with the Dataiku leadership team for several years in an advisory role, brings deep data science and analytics expertise and a proven track record...


North American workers report highest engagement levels in the world 

Gallup’s latest  State of the Global Workplace Report finds that, despite more than two years of the pandemic, US and Canadian workers seemed to rebound in 2021. Employees reported higher life evaluations than the previous year and declines across several negative emotions. In...


Experts discuss the risks of remote working  

Over the last two years, SMEs have seen a significant shift as many moved to remote working. However, with that comes increased cyber-risks. We spoke to three experts about how remote working has impacted SMEs and how they can combat these cyberthreats.   Surya Varanasi, CTO,...


Canadian employers still have work to do when creating psychologically safe workplaces 

A new survey from ADP Canada, conducted with Maru Public Opinion, reveals most Canadian workers feel comfortable at their workplaces; however, Canadians who indicate they are Black, Indigenous peoples or people of colour are more likely to report facing workplace challenges that may affect...


Why immersive customer experience gives superpowers to your consumers  

Simple, convenient and visually attractive were the ideal CX, but this has become the expected norm. Now CX leaders need to create immersive customer experiences and produce positive emotional outcomes. Alex Smith-Bingham, Group Offer Lead for Customer Experience at Capgemini, tells us...


Strike a better balance between operational efficiency and employee retention 

Retail is consistently changing and new technologies are beginning to dominate this space. Mark Williams, Managing Director at WorkJam, speaks to us about retail technologies and how enterprises can utilise them for the employee experience.  Technology can be strategically deployed in retail...


Tackling the skill shortage 

The ‘Great Resignation’ is a global problem and companies are struggling to retain employees. Intelligent CXO spoke to three experts about how enterprises can survive the staff and skill shortages through upskilling talent and harnessing technology.  A new report, Tracking Trends...


Emirates launches platform for customers to browse and book bespoke Dubai and UAE itineraries 

Emirates has launched Dubai Experience, its powerful and intuitive platform for customers to easily browse, create and book their own customised itineraries including flights, hotel stay, visits to key attractions and other dining and leisure experiences in Dubai and the UAE. ...


Improving user experiences and visibility 

Greisy Flores, Senior Global Product Manager of the Digital Adoption Platform at Nestlé, speaks to us about the implementation of WalkMe, how this has helped employee engagement and how this has, ultimately, has affected Nestlé’s Digital Adoption Strategy.   Greisy...


Imposter syndrome stunting growth of UK businesses 

A landmark study commissioned by Trachet – an advisory firm helping entrepreneurs accelerate growth – has unveiled a workforce riddled in self-doubt with decision-makers in dire need of high-level counsel. This comes at a time when the UK is facing the worst cost-of-living...


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