A&K Travel Group operates across four major brands, Abercrombie & Kent, Crystal, Cox & Kings and Ecoventura, and has around 4,000 people in more than 65 offices across 40 countries, also running its own destin...
Trust between brands and consumers is under strain. New research from Twilio, a customer engagement platform that drives real-time, personalised experiences for today’s leading brands, finds that 57% of UK adults a...
The age of lifelong brand devotion is over. For the first time, ‘true loyalty’ has stalled in the UK, according to the fifth annual Customer Loyalty Index (CLI) from SAP Emarsys. In its place, a new phenomenon is emerg...
As we reflect on this year’s Customer Service Week, organisations are taking stock of what customer service really means. Technology and training have advanced, raising the standard of excellence. However, the core q...
Businesses need to constantly keep up with the ever-changing demands of customers. Five experts discuss how to improve customer relations, starting below with Jean-Michel Moutot, a Professor at Audencia Business...
Infobip, a global cloud communication company for businesses and a leader in omnichannel customer engagement, recently held its Ghana Business Breakfast event in Accra, Ghana. The event focused on the transformative...
