Magazine Button

CX

Do you measure up to the expectations of ‘never normal’ customers?

The world is changing. Customers are changing. And businesses need to adapt to these constant changes which seem to be happening faster than ever before. So what does the new customer look like today? Steven Van Belleghem, an award-winning author, keynote speaker and world-leading expert in...


South African financial institutions adopt omnichannel strategies to retain customers

Dean Baker, Industry Team Lead: BFSI Southern & East Africa at Infobip, explains below how financial institutions in South Africa are redefining customer experience. While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand...


Largest ever HYPERVSN holographic display unveiled at Las Vegas MSG Sphere

State-of-the-art music and entertainment venue, MSG Sphere, is the world’s largest spherical structure at 366 feet tall and 516 feet wide – tall enough to fit the Statue of Liberty inside. Now open to the public, the entrance atrium area showcases HYPERVSN’s largest-ever 30 x...


E-commerce report: 64% of UK consumers favour personalised video chat demos

A recent survey conducted by Stellar Global, a leading innovator in virtual retail experiences, has shed light on the increasing significance of video chat in enhancing the way consumers engage with online commerce.  The survey addressed a range of topics related to online shopping and the...


Post-purchase delivery communication proves critical for avoiding negative reviews

Two-thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a ‘where is my order’ (WISMO) query, highlighting the critical role of real-time post-purchase delivery information and customer communication in...


Editor’s Question: How does your company ensure excellent customer service?

Good customer service means consumers will return again and again. Just one bad experience can put customers off for life, and they end up telling others not to buy anything or do business with that particular company. Excellent customer service results in business growth, but there is no doubt...


Is this the end of customer loyalty?

Over half (56%) of Brits have switched from a favourite brand they were loyal to due to increased inflation and the cost of living crisis, while one in five shoppers (19%) agree that they can ‘no longer afford to be loyal’. That’s...


Customer experience trends to look out for in 2023

The continued growth in online shopping means brands are more under pressure than ever to provide sleek digital experiences. So, what should companies look to improve and invest in with regards to customer experience in the year ahead. Five customer experience professionals from leading brands...


Cisco’s customer journey 

Zarina Pasalic, Director of Digital Customer and Partner Experience EMEA at Cisco, speaks to us about optimising the customer journey, streamlining the digital experience and bringing diversity into the workplace.   Zarina Pasalic, Director of Digital Customer and Partner Experience at...


Keeping compliant as Australia’s workforce defaults to digital 

Jeremy Paton, Team Engagement Solutions Lead, APAC, Avaya, examines how evolving consumer habits and expectations can affect the cybersecurity of businesses while staying compliant.  Australia’s appetite for digital services is rampant. While there’s still a time and place for...


Browse our latest issue

Intelligent CXO

View Magazine Archive