Business Strategy

Is an over-focus on technology behind failed business transformation...

When implementing a new technology, companies need to not only focus on the technical aspect but also the people side. How are employees going to react to the change? Do they know why the change is happening? Cavan...

Operational Research: a hidden gem in business transformation

Operational Research, known as ‘the art and science of decision-making’, is a hidden gem that is a transformative tool for businesses. It combines advanced mathematics, data analytics and human insights to...

Why KYB is the key to financial crime compliance and business success

There are substantial financial and legal consequences which businesses face due to non-Financial Crime Compliance, which can lead to litigation, bankruptcy, damaged reputation and loss of investor confidence. Chris...

Editor’s Question: How does your company plan to improve its data...

It would be at a company’s peril to ignore its data. Data provides valuable insight for businesses into what their customers want and how to streamline operations. In a recent article for Intelligent CXO, Barry...

Is authentic leadership really the key ingredient for successful culture...

The word ‘authentic’ is thrown around a lot with employees and leaders alike being told that they need to be ‘more authentic’. When talking about posting on social media, for example,...

Managing your remote or hybrid workforce in seven easy steps

Managing customer interactions across many channels is an essential part of today’s businesses. But how can companies manage their own employees in contact centres when they both work from home and in the...

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