Magazine Button

Communications

Revolutionising business mobile calling: how to empower on the go workforces

There have been big improvements in the way remote workers communicate since the pandemic due to technological innovation. But there is one area of the workforce which is being ignored and that’s the mobile workforce, encompassing a range of professionals whose day-to-day activities span...


TikTok shakes up South Africa’s social media Big Five

The ‘Big Five’ social media platforms in South Africa have been shaken up, as TikTok leaps past Instagram into second place and challenges the dominant social network, Facebook, in several segments. This is one of the key findings of the South African Social Media Landscape 2023...


Ericsson and Ooredoo extend partnership to advance 5G connectivity in Qatar

Ericsson and Ooredoo Qatar have signed a five-year extension of their 5G deal during Ooredoo Qatar’s visit to Ericsson’s headquarters in Kista, Sweden to increase collaboration on radio access network (RAN) products and services.  The extension to the partnership was signed by...


Trends and future predictions for the retail industry

Retail has been hit hard by the pandemic and the on-going economic turmoil. The industry has had to adapt to new ways of working to survive, including exploring the new technology available. Rob Shaw, SVP Global Sales at Fluent Commerce, delves into current trends impacting the industry and...


Organisations talking the talk with AI – but just 13% have acted

Despite all the conversation and excitement surrounding AI, new research has found that just 13% of businesses are currently using it. Yet, although current take up is low, greater investment is on the horizon for the majority. The research of 150 senior business decision-makers by cloud...


Putting digital enquiries under the microscope

Contact centres could save a lot of time by using an AI chatbot. Gartner forecasts that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI. Jonathan Sharp, CEO, Britannic, explains how an AI chatbot can work...


Private sector complements government’s efforts to bridge digital divide in South Africa

Digital inequality continues to be a major challenge facing South Africa. Businesses and the government recognise this challenge and are committed to bridging the digital divide and ensuring access to affordable and reliable Internet connectivity for all citizens. The South African government is...


Meet the ‘quiet critic’: relative of the ‘quiet quitter’ costing brands a fortune

Despite half of consumers (50%) being frustrated by the experiences they receive online, 43% say they will never share any feedback so brands can address their shortcomings. That’s according to a new report from FullStory, a market and technology leader in Digital Experience Intelligence...


Taking the guesswork and uncertainty out of immigration  

Fragomen is a worldwide specialist provider of immigration services and it aims to take the guesswork and uncertainty out of the process of relocating to another country. The company has a huge range of clients from global names to start-ups. Kelly Chua, Director at Fragomen, spoke to Intelligent...


Nestlé Cereals becomes first breakfast cereal business to enter the Metaverse

Cereal Partners Worldwide, the maker of Nestlé Breakfast Cereals and a leading breakfast cereal business in the world, is taking fans beyond the cereal bowl with an interactive Metaverse experience. The Nestlé Cereals Metaclub will host a vast space with 10 unique virtual...


Browse our latest issue

Intelligent CXO

View Magazine Archive