There have been big improvements in the way remote workers communicate since the pandemic due to technological innovation. But there is one area of the workforce which is being ignored and that’s the mobile...
The ‘Big Five’ social media platforms in South Africa have been shaken up, as TikTok leaps past Instagram into second place and challenges the dominant social network, Facebook, in several segments. This...
Ericsson and Ooredoo Qatar have signed a five-year extension of their 5G deal during Ooredoo Qatar’s visit to Ericsson’s headquarters in Kista, Sweden to increase collaboration on radio access network...
Retail has been hit hard by the pandemic and the on-going economic turmoil. The industry has had to adapt to new ways of working to survive, including exploring the new technology available. Rob Shaw, SVP Global Sales...
Despite all the conversation and excitement surrounding AI, new research has found that just 13% of businesses are currently using it. Yet, although current take up is low, greater investment is on the horizon for the...
Contact centres could save a lot of time by using an AI chatbot. Gartner forecasts that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are...
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