The world is changing. Customers are changing. And businesses need to adapt to these constant changes which seem to be happening faster than ever before. So what does the new customer look like today? Steven Van...
Dean Baker, Industry Team Lead: BFSI Southern & East Africa at Infobip, explains below how financial institutions in South Africa are redefining customer experience. While digital banking has gained widespread...
State-of-the-art music and entertainment venue, MSG Sphere, is the world’s largest spherical structure at 366 feet tall and 516 feet wide – tall enough to fit the Statue of Liberty inside. Now open to the public, t...
A recent survey conducted by Stellar Global, a leading innovator in virtual retail experiences, has shed light on the increasing significance of video chat in enhancing the way consumers engage with online...
Two-thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a ‘where is my order’ (WISMO) query, highlighting the critical role of real-time pos...
Good customer service means consumers will return again and again. Just one bad experience can put customers off for life, and they end up telling others not to buy anything or do business with that particular company....
