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Marsh Finance revs up customer experience with Sabio Group

Marsh Finance, one of the UK’s leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers. The partnership with Sabio, a digital customer experience (CX) transformation specialist, marks a...


Inpay and CPBank to offer international money transfer services to Cambodians worldwide

Inpay, one of Europe’s fastest growing fintech companies, and Cambodia Post Bank (CPBank), one of Cambodia’s leading commercial banks, have entered into a partnership to introduce international money transfer services in Cambodia. Through the partnership, CPBank’s customers in...


noqodi expands collaboration with Network International to broaden its digital payments offering

A leading fintech company, noqodi, has broadened its collaboration with Network International (Network), a leading enabler of digital commerce across the Middle East and Africa (MEA) region, enabling the company to expand digital payments acceptance for a wider range of sectors beyond just...


Over half of senior AI professionals see at least twice the ROI on AI initiatives

Dataiku, a platform for everyday AI, together with Databricks, a data and AI company, have revealed survey findings that shed light on AI’s transformative impact on businesses globally. Over 70% of senior AI professionals see a positive return on investment (ROI) for money...


Chainalysis research finds cryptocurrency crime down 65% year-to-date

The outlook of global crypto markets, which have been recovering well this year with the prices of digital assets like Bitcoin up over 80% at the midyear point, has been infused with further positivity following the release of the latest Crypto Crime Midyear Update from Chainalysis. This research...


Cost of living caution sees consumer habits change

Cost of living consumer caution is making shoppers more considered, lengthening buying journeys and increasing the number of digital touchpoints within their buying journeys, the latest research from insights-led customer engagement platform, MoEngage, reveals. Original research of over 3,200...


Nearly a quarter of consumers are likely to switch banks in the coming year

Calibre, a global data provider for stakeholder tracking, announced the release of its 2023 Financial Services Reputation Report. The report, which provides a global snapshot of how financial institutions are perceived, surveyed over 10,000 consumer respondents globally between January and May....


Ensuring innovation remains one step ahead of fraudsters

Fraud in the UK in the last five years has become commonplace. Scams, from fake and phishing emails to crypto and romance fraud, pose a risk to businesses and their customers. Eduardo Castro, Head of Identity and Fraud, Experian UK&I, spoke to Intelligent CXO about the problem of fraud within...


Mitigating financial risk in the transition to net zero: challenges and opportunities for CFOs

The team at Open Energy Market, a leading energy procurement specialist and provider of net zero strategies, has conducted extensive research on the changing landscape of chief financial officer responsibilities, including the integration of sustainability into financial decision-making...


Almost two-thirds of UK consumers have used Buy Now, Pay Later services

One of the leading global consultancies, Kearney, has announced the latest findings of its European Banking Radar, which includes a survey on the use of Buy Now, Pay Later (BNPL), conducted annually in 12+ European countries since 2020. The research finds that despite the rapid adoption of BNPL,...


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