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Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

A new study  from  Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands are lagging behind in how they engage with the public. While consumers...


Sana Commerce finds e-commerce sites failing B2B buyers

B2B suppliers are failing buyers, new research has found, with 52% of e-commerce sites not fully meeting expectations. The survey, conducted by Sapio Research on behalf of Sana Commerce, found accelerated Digital Transformation in the B2B buying space, with more business being...


Understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the company triple in size and become a £1.5bn revenue business. Moving away...


Saleforce predicts higher prices this holiday season

Salesforce has announced new consumer insights and predictions for the 2021 holiday shopping season. While online sales growth is expected to be moderate compared to last year’s historic 50% surge and more in line with pre-pandemic growth trends, digital shopping habits formed during the...


The importance of brand loyalty and customer engagement

For businesses to succeed, they must establish a loyal customer base. It’s harder than it sounds, companies that have spent years building a strong cliental can lose them all overnight. So, while it’s about gaining a good target market, it’s also about learning how to keep that...


New research finds online channel to be major growth driver

2Checkout, a leading all-in-one monetisation platform for global businesses, has released its State of B2B Digital Commerce survey findings. 2Checkout conducted a global study with over 1,000 companies to understand the main priorities and challenges related to B2B digital commerce...


Tech and digital experience woes lead to £2.1 billion loss for UK businesses

New research of 2,000 UK hybrid workers has revealed the scale of lost time and money businesses are experiencing as they undergo the post-pandemic shift to a hybrid model. The survey, from workforce analytics specialist, Scalable Software, finds an average of 6.96 hours per week are wasted...


The Continental Group reveals ESG and technology sectors as a priority for investments

The Continental Group, a leading insurance intermediary and financial services solutions provider in the GCC region, revealed the main investment sectors for Asian markets in a recently concluded webinar titled Investment Opportunities and Challenges in Asian Markets – Discovering the...


Sixty-eight percent of employers are considering pay cuts for remote workers

A new survey by HR software provider, CIPHR, reveals that over two-thirds (68%) of British businesses are contemplating pay cuts for staff who opt to work from home, despite many (53%) saying they’ve actually saved money by having more remote workers. CIPHR...


What is working capital? Here’s everything you need to know

Whether you’re struggling to grow your business or take advantage of bigger projects, working capital can help. Working capital supports your daily running costs, funds larger projects and can help you remain afloat during even the most trying times. In this article, Daniel Reiter,...


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