CX

Editor’s Question: How have customers’ expectations changed within the l...

Dave O’Flanagan, Chief Product Officer of Sitecore explains how customers’ expectations have sky-rocketed during the pandemic and how companies can meet these expectations. Customer expectations are always...

Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in...

Editor’s Question: How have customers’ expectations changed...

Peter Galvin, Chief Strategy & Marketing Officer for Digital Security Solutions at Entrust, explains how customers’ expectations have changed within the last 18 months and how Entrust has addressed this...

COVID triggers changes in payments habits among over eight in ten consumers

More than eight in ten consumers (86%) say that their payments habits have changed since the start of the pandemic, with 59% trying a new payment method for the first time – a number which rises to 77% among the...

Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be perma...

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the...

Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA &...

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