Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the...
Consumer loyalty is a growing concern for businesses globally. Samer Saad, Regional Manager, Middle East at Appsflyer tells Intelligent CXO how to adhere to a positive customer experience. A recent Gartner report...
Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air...
Organisations around the world are now relying on digital tools to help them deliver positive experiences for both their employees and end users, particularly given the shift to remote working brought about by the...
Martin Taylor, Deputy CEO at Content Guru explains how customers’ expectations have changed in the last 18 months. Consumer behaviour is far from motionless – it’s a constantly shifting and evolving....
Leo Riders, a leading provider of electric scooter platforms for the hospitality industry, has announced that the company has signed revenue-sharing agreements with over 20 leading hotels in Athens, Greece. The hotels...
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