Managing customer interactions across many channels is an essential part of today’s businesses. But how can companies manage their own employees in contact centres when they both work from home and in the...
Thales, a leading global technology and security provider, has announced the findings of its 2024 Thales Digital Trust Index which reveals that the banking sector is most trusted when it comes to protecting personal...
The sheer variety of employee-owned endpoints can cause a headache for IT teams. These devices do not always have the controls in place that endpoints within the office might have. Manuel Sanchez, Information Security...
Switching to an employee-owned model can help make businesses more profitable, competitive and sustainable while sharing the benefits of success with the people who helped to make it happen. That’s the message...
The public sector is becoming an increasingly attractive target for cybercriminals everywhere, according to the latest report from KnowBe4. It showed that cyberattacks in the public sector have seen a sharp rise. This...
With the emphasis on data at board level, it can be all too easy to forget about creativity. James Trowman, Partner and General Manager at The Frameworks, argues that although data and analytical thinking feels safe,...
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