Customer Experience

MAST Consulting Group launches RIAA

Mast Consulting, part of the MAST Consulting Group, has announced the launch of its full-suite employee empowerment and retail experience solution – RIAA – the Retail Intelligence and analytics app....

The customer champion delivers enhanced digital experience

KBC Bank Ireland needed to update its website to offer its customers a better digital experience, while ultimately making it more appealing. Paul Flynn, Head of Digital Channels, KBC Bank Ireland, tells us how it...

Having a successful customer experience strategy for 2022

There’s no doubt that this year, servicing the world’s connectivity needs has been more critical than ever before. Network providers have faced many new challenges as we grew more and more reliant on...

Live @ GITEX: Amy Poole and Sarah Bentley FLUME Marketing

How to guarantee brand loyalty from consumers

Businesses around the world are dependent on their clientele and establishing a good customer base. Once, that has been developed, however, another question arises: how do businesses guarantee brand loyalty from their...

Vast empathy rises at work signal problems for brands struggling to emulate connect...

A new study  from  Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands...