According to new research released by Zendesk in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in their customer experience (CX) over the past year are 10 times...
Small businesses were hit heavily by the pandemic and the effects of this are still ongoing as the economy begins to recover. Over the years, American Express has supported SMEs by relaunching its successful...
Mast Consulting, part of the MAST Consulting Group, has announced the launch of its full-suite employee empowerment and retail experience solution – RIAA – the Retail Intelligence and analytics app....
KBC Bank Ireland needed to update its website to offer its customers a better digital experience, while ultimately making it more appealing. Paul Flynn, Head of Digital Channels, KBC Bank Ireland, tells us how it...
There’s no doubt that this year, servicing the world’s connectivity needs has been more critical than ever before. Network providers have faced many new challenges as we grew more and more reliant on...
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