Customer Experience

Consumers want brand relationships with benefits

Consumers want brand relationships with benefits

Mobile app experience company, Airship, has released data from its latest annual global survey showing that consumers want to be wooed and are willing to share their personal details with their favourite brands: 77%...

Davies embarks on global Digital Transformation project with Sabio Group

Davies embarks on global Digital Transformation project with Sabio Group

Sabio Group, a digital customer experience (CX) transformation specialist, has been selected by Davies, a leading specialist professional services and technology business, serving insurance and highly regulated...

Evolving European customer service landscape revealed in latest report

Evolving European customer service landscape revealed in latest report

A new report by the ECCCSE (European Contact Centre & Customer Service Exchange) and CCMA (Call Centre Management Association) reveals the changing customer service landscape across six of the largest markets in...

Peak District hotel provides peak digital journey

Peak District hotel provides peak digital journey

Wildhive Callow Hall is providing the ultimate customer experience courtesy of its partnership with onejourney. The ‘back to nature’ luxury hotel wanted to excite its guests’ with a digital-first,...

All about experience: why enhanced CX and EX need OX

All about experience: why enhanced CX and EX need OX

Customer experience and employee experience have become strategic priorities for companies. And Sahem Azzam, VP Middle East & Africa, Orange Business, believes that the next focus should be on operational...

Optimising the customer journey

Optimising the customer journey

UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie...

The power of people: Get to Know Your Customers Day 2024

The power of people: Get to Know Your Customers Day 2024

In the age of constant technological advancements, it can begin to feel like both the business landscape and how organisations interact with their customers is becoming entirely shaped by technology. From the...

How businesses can adapt to consumers’ changing digital needs 

How businesses can adapt to consumers’ changing digital needs 

Consumers are increasingly expecting digital platforms that can not only locate information but offer them personalised and conversational responses. For businesses, this impending shift is significant, challenging...

Do you measure up to the expectations of ‘never normal’ customers?

Do you measure up to the expectations of ‘never normal’ customers?

The world is changing. Customers are changing. And businesses need to adapt to these constant changes which seem to be happening faster than ever before. So what does the new customer look like today? Steven Van...

Editor’s Question: How can executives use social media more effectively?

Editor’s Question: How can executives use social media more...

Love it or hate it, social media has the power to grow your business. But for some, it can seem like a daunting place, especially if you are representing your business. There may be questions about what you can/cannot...

All about experience: why enhanced CX and EX need OX

All about experience: why enhanced CX and EX need OX

Customer experience and employee experience have become strategic priorities for companies. And Sahem Azzam, VP Middle East & Africa, Orange Business, believes that the next focus should be on operational...

Genesys report confirms customer experience is at the heart of success

Genesys report confirms customer experience is at the heart of success

Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at...

Optimising the customer journey

Optimising the customer journey

UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie...

Hermes UK CEO on understanding the customer experience

Hermes UK CEO on understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the...

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