Designed to celebrate great customer service and raise awareness of the vital role it plays in successful business practice, National Customer Service Week is an event that impacts every organisation. Claire Rowland, Head of Client Experience at Node4, explores the five core themes of this week....

Working latte again? Brits are treating coffee shops as their second office, with one in four (23%) working from them at least once a week, research by comparison site, Broadband Genie reveals. With 33 million people employed in the UK, that means over seven million workers are regularly choosing...

The modern workplace is changing, and it is more important than ever to make sure your employees feel valued and an integral part of the company. The benefits of enhancing employee satisfaction will be felt not only by the people who work for you, but also by the company as a whole. Rashit...

Unpaid overtime appears to have become the norm in the UK, with new research revealing that millions of employees are regularly shortening their lunch breaks and finishing late to keep on top of their workload. HR software provider, Ciphr, polled 1,000 UK workers to find out how much unpaid...

Sixty four percent of businesses, within the tech industry, struggle to retain diverse employees, while 60% of Gen Z professionals reveal discomfort in their tech job experiences, highlighting the need for inclusive and supportive work environments. Ineffective diversity, equity and inclusion...

Amplience, an AI content company, has announced that with the appointment of experienced leader and technologist, Anthony Lye as its new Chief Executive Officer, the company has significantly evolved its strategy by introducing a vision focused on the relationship between content creation,...

Sabio Group, a digital customer experience (CX) transformation specialist, has been selected by Davies, a leading specialist professional services and technology business, serving insurance and highly regulated markets, to support the transformation of its contact centre and CX technology...

A new report by the ECCCSE (European Contact Centre & Customer Service Exchange) and CCMA (Call Centre Management Association) reveals the changing customer service landscape across six of the largest markets in Europe. It was supported by Odigo, a leading European Contact Centre-as-a-Service...

Building relationships with customers should be a circular and continually beneficial experience for all parties – we need to focus on the journey rather than the destination. It’s about creating a lifecycle, where customers will come full circle and become advocates for the business...

Global pressures have made consumers more uncertain and unpredictable, finds a new survey conducted by Twilio, a customer engagement platform. As a result, 48% of marketers are now questioning the value of traditional customer segmentation through demographic data. Instead, they are placing...