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Customer Experience

How Augmented Reality enables business efficiencies and optimisation in the logistics sector

As the logistics sector strains under the pressure of increased supply chain demand and labour shortages, one solution is the adoption of digital tools. In this Q&A, Percy Stocker, EVP, AR, Americas, TeamViewer, highlights how wearables and Augmented Reality are helping to increase...


AI is the power tool of CX 

A new global research report from MIT Sloan Management Review (SMR) Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies, sponsored by SAS, has revealed that customer experience (CX) champions gain better returns from...


Research highlights shortfalls in employee training 

In its recent whitepaper report – Are we trained for work? – research by enterprise LMS provider, Digits, revealed that many organisations may not be providing enough – or the right types of – regular training to their staff.  According to the findings,...


How to engage your employees 

As more companies struggle against the ‘Great Resignation’, retaining and upskilling talent has never been more important. Intelligent CXO spoke to four experts about how to create a positive employee experience and engage the workforce.  With the US experiencing the lowest...


Battling menopause in the workplace

The menopause can be a difficult time in a woman’s life. Dr Laila Kaikavoosi, Founder and Clinical Director at OMC, tells us more about it, how it affects women in the workplace and how employers can best support their female employees through this period. In The Annual Menopause Report...


A helping hand: How to show support this Mental Health Awareness Week

This Mental Health Awareness Week (9th- 15th May), we spoke to industry experts about how to best support employees and cultivate a culture of care An alarming 1 in 6.8 people experience mental health problems in the workplace and this figure is only increasing. The last two years have put a huge...


Wix and LegalZoom offer personalised solutions for small businesses to grow online 

Wix – a leading global SaaS platform – and LegalZoom – an industry leader in online business formation and a leading platform in legal, compliance and tax solutions – have announced a partnership to better help small business owners create, manage and grow...


Interactive experiences are the antidote to digital fatigue 

As digital fatigue increases with video chat and online meeting applications, new data in The 2022 State of Digital Experiences report from ON24 reveals this fatigue does not apply to digital experiences like webinars, curated content and personalised experiences.  Over the...


Now is the time to design your employee experience 

McLean & Company, a trusted partner of HR and leadership professionals globally, has published Design the Employee Experience – a new blueprint to guide HR leaders in designing an employee experience strategy. This timely research blueprint will allow HR leaders to find the sweet...


Using behavioural data to enhance the customer experience 

Yali Sassoon, Co-founder at Snowplow, looks at how organisations can use behavioural data to create a more efficient customer service function and build predictive models to detect when consumers require human interaction.   For many modern businesses, the ability to...


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