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Customer Experience

Understanding customers and their needs

Go Inspire, a marketing performance company, provides its clients with a customer experience offering, which helps to win more customers. The business uses data to help its clients communicate with their customers more effectively. Patrick Headley, CEO, Go Inspire Group, told Intelligent CXO more...


Survey results show unseen burdens for individuals with endometriosis at work and school

Results from a self-selected survey of over 1,700 individuals with endometriosis and/or uterine fibroids has shown negative impacts on work and school experiences. We explore more of the research below. Evidation and Myovant Sciences, a wholly owned subsidiary of Sumitovant Biopharma, have...


Genesys: How to eliminate bad customer experiences and build customer loyalty

As companies grow and expand, customer experience decidedly becomes a top focus of company operations. One bad experience with your business can result in client dissatisfaction, create a negative customer experience and cost you a customer for life leading to decreased customer loyalty and a...


Rise Up and GoodHabitz launch a partnership to support more organisations

GoodHabitz, which creates online learning solutions with unique and snackable educational content and Rise Up, Fosway’s accelerating Core Challenger for Learning Systems, have announced their partnership to enhance corporate learning experience for organisations and their employees. ...


Optimising the customer journey

UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie Mortlock, Head of Client Services, HGS UK, tells us more about this...


Microsoft reinforces commitment to accelerating African customers’ growth and competitiveness

Microsoft is deepening its commitment to accelerating customer transformation in Africa with two key leadership appointments. Lillian Barnard has been named President for Microsoft Africa, dedicated to unlocking opportunities for African organisations by providing them with the technology they...


UK tech workers consider hybrid working key when considering future employer

Techspace has released The Scaleup Culture Report, a national report diving into the current state of workplace culture across the UK tech industry. Based on a comprehensive YouGov survey of 1,000 tech workers, the report sheds light on how companies are adapting to new working models and shares...


Ninety-two percent prioritise learning and development: the Great Upskill has arrived 

New research by e-learning solutions platform, imc, reports that 92% of employees consider training a deal breaker if choosing between two potential employers, amid a growing trend of employees expecting employers to offer better opportunities for learning and development (L&D). The trend,...


Just 3% of reps are happy with their current cold approach response rate

Enterprise sales teams are failing to convince 91% of prospects that the sales content they receive has been personalised to them. This is according to new research by Gong, a leading revenue intelligence platform, that shows that customers and prospects crave a personalised approach. In the...


International graduates helping fill critical shortage of doctors across Canada

As Canada continues to face a critical shortage of medical doctors, a growing number of Canadian students who receive their medical training abroad at Global University Systems Canada’s (GUS Canada) medical programmes are helping to close the gap. According to the 2022 Canadian Occupational...


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