Insights

Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in...

Redefining ‘work-life balance’ in the remote work era

Jeremy Paton, Team Engagement Solutions Director APAC, Avaya, analyses the shift from work-life balance to ‘work-life integration’ and offers strategies for leaders and managers to leverage their tech...

Natterbox CEO on the power of data to build better relationships

Neil Hammerton, CEO and Co-founder, Natterbox, tells us how the ability to better understand data can help organisations gain a greater insight into their customers, drive better business decisions and build better...

Honan Insurance scales for growth with managed services provider blueAPACHE

Established in 1964, Honan Insurance serves clients in Australia, New Zealand and South East Asia. The company’s staff provide advice and support in the areas of insurance, risk and financial services....

2021 will see the back-office thrive as digital turns the transactional into...

Karen Stephen, COO, SurePayd, tells us that 2021 will likely see a shift that will see the potential of Accounts Receivable unlocked by CIOs, CMOs and CFOs. Our focus is in the digitization and cloud migration of a...

CyberSmart helps protect LegalEdge’s remote workforce

LegalEdge, a legal services company based in London, needed a solution which would ensure the security of its remote workforce. It turned to CyberSmart, a cybersecurity specialist for SMEs, which provides the...

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