Insights

In a digital world managing your online reputation is vital for success

Simon Wadsworth is a global reputation management expert. He is the Founder of Igniyte, a reputation management company, and has recently been asked to contribute to a book called Scale for Success, which is aimed at...

How the Asia-Pacific banking sector can be driven by improved customer...

Singapore-based Eugene Chng, AVP for Asia, Hyland, tells us banking and finance organizations can march boldly into the future with a clear customer experience and content strategy. As organizations across the...

Somewhere beyond the plastic bag lies the future of retail

Jane Ewing, Senior Vice President, Sustainability at Walmart explains how the company is addressing the issue of single-use plastic bag waste. Globally, people use about one trillion plastic bags a year, and...

The future of digital IDs for business and society

As digital ecosystems have become more integral to society, we have seen our identities carry across into the online world. But without real life verification how can anyone be sure that you are who you say you are...

Few employers say their wellbeing and caregiving programmes effectively...

US employers are expanding efforts to enhance their employees’ wellbeing as they map out a benefit strategy for operating in a post-pandemic environment. These initiatives come as less than three in 10 employers...

Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in...

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