Nearly half (46%) of world IT leaders said they are planning to deliver global growth in the next 12 months by expanding into new markets and that establishing and managing global connectivity (47%) is the single most critical factor in ensuring success when it comes to that global expansion....
Data. A huge asset to companies when gathered and analysed correctly. The importance of data continues to rise up businesses’ agendas as they see how it can be used to improve growth. Implementing an effective data product strategy is a sensible option for many, which is where the data...
There have been big improvements in the way remote workers communicate since the pandemic due to technological innovation. But there is one area of the workforce which is being ignored and that’s the mobile workforce, encompassing a range of professionals whose day-to-day activities span...
The ‘Big Five’ social media platforms in South Africa have been shaken up, as TikTok leaps past Instagram into second place and challenges the dominant social network, Facebook, in several segments. This is one of the key findings of the South African Social Media Landscape 2023...
Ericsson and Ooredoo Qatar have signed a five-year extension of their 5G deal during Ooredoo Qatar’s visit to Ericsson’s headquarters in Kista, Sweden to increase collaboration on radio access network (RAN) products and services. The extension to the partnership was signed by...
Retail has been hit hard by the pandemic and the on-going economic turmoil. The industry has had to adapt to new ways of working to survive, including exploring the new technology available. Rob Shaw, SVP Global Sales at Fluent Commerce, delves into current trends impacting the industry and...
Despite all the conversation and excitement surrounding AI, new research has found that just 13% of businesses are currently using it. Yet, although current take up is low, greater investment is on the horizon for the majority. The research of 150 senior business decision-makers by cloud...
Contact centres could save a lot of time by using an AI chatbot. Gartner forecasts that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI. Jonathan Sharp, CEO, Britannic, explains how an AI chatbot can work...
Digital inequality continues to be a major challenge facing South Africa. Businesses and the government recognise this challenge and are committed to bridging the digital divide and ensuring access to affordable and reliable Internet connectivity for all citizens. The South African government is...
Despite half of consumers (50%) being frustrated by the experiences they receive online, 43% say they will never share any feedback so brands can address their shortcomings. That’s according to a new report from FullStory, a market and technology leader in Digital Experience Intelligence...
