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Retail

Is this the end of customer loyalty?

Over half (56%) of Brits have switched from a favourite brand they were loyal to due to increased inflation and the cost of living crisis, while one in five shoppers (19%) agree that they can ‘no longer afford to be loyal’. That’s...


New research reveals UK online consumers ready to switch retailers over cybersecurity  

Akamai Technologies, the cloud company that powers and protects life online, has launched new research revealing cybersecurity as a key dampener of British consumers’ confidence in the retail sector. The research shows that the majority (59%) of those who ever shop online would stop...


How to give your retail store a competitive edge

Sarah Moseley, Head of Vertical Solutions and Business Development, Retail and Consumer Goods at BT, shares her insights on how retail and consumer goods businesses can strategically leverage their Digital Transformation ambitions to retain consumer loyalty and empower consumer purchasing...


M&S India revamps its loyalty programme to merge with ‘Sparks’ 

Marks & Spencer India has announced its revamped loyalty programme, ‘Sparks’, as part of the global rollout of the international loyalty programme. Launching across India and 25 targeted online markets including the  USA  and  Australia, the expansion...


Currys and Mindtree to deliver connected omnichannel customer experience 

Mindtree, a global technology services and Digital Transformation company, has announced that it has enabled Currys, a leading retailer of technology products and services, to deliver a connected and highly personalised omnichannel shopping experience to its customers across multiple...


Three quarters of Gen Z shoppers prioritise ethics over price

A new report by UK consultancy firm, Alchemmy, found three in four (75%) Gen Z consumers make purchases based on their values. This compares to only 67% of the general population. The report, Future of Retail: Is Generation Z leading the way?, explores consumer retail behaviour of all...


Square and Clearpay to support new British designers to launch e-commerce channels

Square and Clearpay has launched a programme for the British Fashion Council’s (BFC) young designers to help them establish their online storefronts. The programme empowers the best of Britain’s emerging designer talent to fast forward their business growth and generate more revenue...


Retail recalibration key to success in hybrid customer era 

At its 2022 European Exchange customer conference, Manhattan Associates announced the findings of its latest international research, highlighting the need for retailers to keep up with the pace of evolving consumer expectations. It also revealed a retail landscape where the lines between physical...


Self-serve drives seven in 10 shoppers’ improved satisfaction with retail associates

Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, released the findings of its 15th Annual Global Shopper Study which confirms shoppers are returning to shop in stores in similar numbers seen prior to the...


Five keys to a great e-commerce strategy in 2022 

In today’s world, a strong e-commerce strategy is vital for the success of retail brands and businesses hoping to maintain their spot in the market. Shahid Nizami, Regional Vice President, Asia Pacific and Japan, ActiveCampaign, speaks to us about how companies can create a successful...


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