Research

Genesys report confirms customer experience is at the heart of success

Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at...

Being proactive about closing the cyber skills gap

The skills gap is a heavily talked about subject amongst industry professionals as they attempt to find ways to appeal to potential new employees. New Fortinet research has revealed escalating cyber-risks due to the...

One in three finance and accounting professionals admit B2B procurement is...

Zip has announced the results of the 2023 Trends in B2B Purchasing survey of 1,056 US-based finance and accounting professionals – director-level and above. Respondents are overwhelmingly eager...

Survey shows continued plan for Digital Transformation investments in 2023

CXOs balance the need for new investments in digital technologies to drive innovation and interoperability while addressing challenges with macroeconomics, IT resourcing and cost inflation. Sebastian Grady, President...

Three-quarters of UAE organisations are concerned about printing energy...

Research commissioned by Epson with regional decision-makers has shown that nearly two-thirds (58%) of UAE corporate respondents want to reduce energy costs and 72% say they’re concerned about the energy use of...

HR leaders expect over 90% of their workforce to be remote into 2023 

Lattice, the leading provider of people success software that empowers business leaders to build engaged and high-performing teams and inspire winning cultures, has released its 2023 State of People Strategy Report....

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