B2B suppliers are failing buyers, new research has found, with 52% of e-commerce sites not fully meeting expectations. The survey, conducted by Sapio Research on behalf of Sana Commerce, found...
Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the...
Salesforce has announced new consumer insights and predictions for the 2021 holiday shopping season. While online sales growth is expected to be moderate compared to last year’s historic 50% surge and more in...
For businesses to succeed, they must establish a loyal customer base. It’s harder than it sounds, companies that have spent years building a strong cliental can lose them all overnight. So, while it’s...
Consumer loyalty is a growing concern for businesses globally. Samer Saad, Regional Manager, Middle East at Appsflyer tells Intelligent CXO how to adhere to a positive customer experience. A recent Gartner report...
Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air...
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