Europe

Spotlight Series – Colin Watkins, Country Manager for UK and France,...

Digital customer experience transformation boosts European outsourcing...

Personalisation, 24/7 availability and support through digital channels should enable most brands to keep up with changes in customer behaviour.   According to Frost & Sullivan, the European...

Crossing the pond: Building a business presence in the US

Expanding to other markets can be intimidating. Danny Lopez, CEO at Glasswall, tells us about how to successfully cross the pond and build a presence across the globe.   Across every sector, ambitious businesses...

Sabre partners with TUI hotels to enhance the digital travel experience

Sabre has announced a long-term partnership with TUI Group, a leading integrated tourism group, that sees Sabre Hospitality Solutions as distribution provider and business partner for the group’s...

SPLICE Software announces pay-by-text in North America, UK and Australia

SPLICE Software, a customer engagement company specialising in automated communication workflows and digital communications, has announced that text payments for policyholders, automated...

85% of consumers change their mind about buying because of climate change...

More than a third of Brits (34%) believe the majority of businesses they purchase from are not doing enough to combat climate change. What’s more, 82% have changed their mind about purchasing something...