As we reflect on this year’s Customer Service Week, organisations are taking stock of what customer service really means. Technology and training have advanced, raising the standard of excellence. However, the core q...
For Khalid Murshed, Chief Executive Officer of e& enterprise, AI is not a bolt-on feature but the connective tissue that links critical systems into one adaptive whole. Orchestration, he says, is about designing...
Whether you like it or not, businesses change all of the time. Mark Green, CEO at Change Rebellion, says business leaders need to stop viewing change as a process and start treating it as a cultural evolution. He looks at...
October is Cybersecurity Awareness Month. As cyberthreats intensify, company pension schemes have emerged as a critical vulnerability – often falling outside core cybersecurity frameworks and attracting increasing a...
Learning and development is no longer just about training sessions or onboarding. With AI reshaping how employees acquire skills and organisations demanding measurable returns, L&D is emerging as a strategic...
Everyone knows that technology is evolving faster than ever before. bluQube is a cloud-native accounting platform developed by Symmetry, designed for mid to large organisations and helps simplify complex finance...
