Conga, a company lining up commerce, has announced new research revealing that organisations are high on AI ambition but low on operational readiness in contract lifecycle management (CLM). Notably, 95% of respondents report using AI to some degree within their CLM processes and 49% say they are highly confident using AI with minimal oversight, despite only 38% describing their CLM maturity as ‘integrated’.
“With AI adoption accelerating, many organisations are moving faster in deployment than in discipline,” said Jason Smith, Global Director, CLM Product Launch at Conga. “What we’re seeing is not a technology gap, but a readiness gap. AI is exposing weaknesses in process, data quality and governance that CLM programs can no longer ignore.”
The survey of 250 senior leaders across legal, revenue, compliance and procurement highlights that many organisations remain in a phase of experimentation rather than transformation, creating added pressure on legal teams to manage contractual risk, compliance and oversight. Despite this pressure, 67% of professionals surveyed report their company does not have a formal AI policy for use.
“AI is accelerating the evolution of the legal function in ways we couldn’t have predicted even two years ago,” said Logan Maley, General Counsel at Conga. “CLM sits at the centre of that shift, connecting legal, finance, sales and procurement around a shared source of contractual truth. Organisations that mature their CLM programmes, and close the gap between AI readiness and adoption, will be the ones positioned to move faster and with less risk.”
