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UK office workers hopeful about the ‘promise’ of digital, despite mixed results of COVID-driven changes

UK office workers hopeful about the ‘promise’ of digital, despite mixed results of COVID-driven changes

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New research from Citrix has revealed that while the majority (76%) of UK office workers experienced changes to both their workplace technology and culture in 2020, these changes left almost a third (30%) of those employees more frustrated at work.

Despite this, employees remain hopeful about what a better use of digital technology can offer. The majority (92%) are confident that their own employer’s workplace technology and work culture either already delivers, or will eventually deliver, on the ‘promise’ of digital, i.e. increased productivity, more innovation and a better employee experience.

The poll, conducted by 3GEM and quizzing 1,000 UK office workers in large businesses, questioned employees on how their workplace culture and technology had changed in 2020 and the impact of these changes on productivity and employee engagement levels. The survey also gauged whether these COVID-driven changes had influenced their views on how technology could affect the future of work at their organisation. To gain an accurate understanding of how their workplace technology set-up and working practices changed due to COVID-19, this survey only polled office workers who have worked with their current employers since at least 2019.

Mark Sweeney, Regional VP of UK and Ireland, Citrix, said: “Deploying flexible technology which delivers a consistent employee experience anywhere and removes the friction from work is key to boosting staff productivity and engagement. Business leaders must prepare for a future where hybrid workforces are not reliant on the office on a daily basis and set staff up for success no matter where they are working.”

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