For its Missing Billions: The Impact of Revenue Leakage on UK Business report, Sagacity surveyed 200 professionals with responsibility for profit and loss working in telco, insurance, energy and water. Almost...
From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. New research from the leading technology-based provider of...
Consumers are increasingly expecting digital platforms that can not only locate information but offer them personalised and conversational responses. For businesses, this impending shift is significant, challenging...
Calabrio has announced its acquisition of Wysdom, leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help...
Protecht, a leader in risk and resilience software, has announced the findings of its UK 2024 Financial Services Risk and Resilience Outlook research. The comprehensive survey, conducted amongst 400 key UK financial...
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