Contact centres are witnessing an overload of customer interactions and attempting to adopt numerous methods to enhance efficiency and boost productivity. However, it can be challenging to understand which elements...
Greisy Flores, Senior Global Product Manager of the Digital Adoption Platform at Nestlé, speaks to us about the implementation of WalkMe, how this has helped employee engagement and how this has, ultimately, has affected ...
Offices around the world continue to open for business, and while many companies expect employees will eventually return full time, new research suggests this isn’t likely to happen. According to a global s...
As the logistics sector strains under the pressure of increased supply chain demand and labour shortages, one solution is the adoption of digital tools. In this Q&A, Percy Stocker, EVP, AR, Americas, TeamViewer,...
In 2021, the Prince of Wales launched Terra Carta – a global roadmap to 2030, helping businesses move into a sustainable future. UAE-based, Fakeeh University Hospital has become one of the first private hospitals to j...
In early 2021, the UK Government announced its Shared Services Strategy for Government. Satpal Biant, Head of Public Sector, UK & Ireland, SAP, provides insight into this, its effects on civil service, and tips for...
