Genesys, a global cloud leader in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement...
From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. New research from the leading technology-based provider of...
The utilities sector has been crowned the industry with the best website performance last year, research shows. Out of all those featured on the FTSE 100 and 250 indexes, utilities came out top in a major change to...
In the age of constant technological advancements, it can begin to feel like both the business landscape and how organisations interact with their customers is becoming entirely shaped by technology. From the...
Consumers are increasingly expecting digital platforms that can not only locate information but offer them personalised and conversational responses. For businesses, this impending shift is significant, challenging...
Calabrio has announced its acquisition of Wysdom, leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help...
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