Customer Experience

Nearly half of UK businesses are embarrassed by their website

Storyblok, a content management system (CMS) category leader that empowers both developers and content teams to create better content experiences across all digital channels, has announced research which reveals UK...

Creating amazing customer experiences across the globe

Webhelp is a leading services provider in customer experience, and manages customer service on behalf of more than 1,350 of the world’s leading companies. It employs more than 120,000 people across more than 60...

Ten tips for amazing business networking from FSB

Business networking is an effective business tool for small businesses, providing a platform to meet like-minded individuals and build connections for growth and development, both professionally and personally. With...

Top Sydney hotel selects SugarCRM solutions to supercharge operations

SugarCRM, provider of the AI-driven CRM platform, has announced that The Hills Lodge Grand Mercure, part of the world-leading Accor Hotel Group, has selected Sugar to supercharge its sales, marketing and end-to-end...

Top five trends that will shape the media and advertising industry in 2023

In 2023 firms need to sharpen their attention on marketing and advertising trends as consumers grow more cautious about which brands they spend their time on. Dubai-based, Nested VFX, a post-production and visual...

Is this the end of customer loyalty?

Over half (56%) of Brits have switched from a favourite brand they were loyal to due to increased inflation and the cost of living crisis, while one in five shoppers (19%) agree...

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