Customer Experience

American Express VP on jumpstarting Canadian businesses

Small businesses were hit heavily by the pandemic and the effects of this are still ongoing as the economy begins to recover. Over the years, American Express has supported SMEs by relaunching its successful...

MAST Consulting Group launches RIAA

Mast Consulting, part of the MAST Consulting Group, has announced the launch of its full-suite employee empowerment and retail experience solution – RIAA – the Retail Intelligence and analytics app....

The customer champion delivers enhanced digital experience

KBC Bank Ireland needed to update its website to offer its customers a better digital experience, while ultimately making it more appealing. Paul Flynn, Head of Digital Channels, KBC Bank Ireland, tells us how it...

Having a successful customer experience strategy for 2022

There’s no doubt that this year, servicing the world’s connectivity needs has been more critical than ever before. Network providers have faced many new challenges as we grew more and more reliant on...

Live @ GITEX: Amy Poole and Sarah Bentley FLUME Marketing

How to guarantee brand loyalty from consumers

Businesses around the world are dependent on their clientele and establishing a good customer base. Once, that has been developed, however, another question arises: how do businesses guarantee brand loyalty from their...

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