As companies grow and expand, customer experience decidedly becomes a top focus of company operations. One bad experience with your business can result in client dissatisfaction, create a negative customer experience...
Microsoft is deepening its commitment to accelerating customer transformation in Africa with two key leadership appointments. Lillian Barnard has been named President for Microsoft Africa, dedicated to unlocking...
Enterprise sales teams are failing to convince 91% of prospects that the sales content they receive has been personalised to them. This is according to new research by Gong, a leading revenue intelligence platform,...
Dialect Communications, a Business Process Outsource (BPO) that offers customer experience (CX) solutions for FinTechs, has partnered with Paynetics, one of Europe’s leading providers of embedded finance...
Organisations must unlock the new paradigm of personalised, empathetic experiences at scale to build customer relationships and growth amid changing consumer preferences and increasing expectations. We take a look at...
Two-thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a ‘where is my order’ (WISMO) query, highlighting the critical role...
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