Customer Experience

Bensons for Beds partners with Emplifi to bring live shopping technology with...

Emplifi, a leading unified customer engagement platform, has announced that Bensons for Beds, Britain’s largest bed retailer, is using Emplifi Live Advisor to deliver live shopping and support to customers on...

UK marketers keen to invest in Generative AI but lack know-how, study reveals

UK marketers are fully embracing the opportunities afforded by Generative AI. Over the next 12 months, 72% of marketers will prioritise spending on AI and two-thirds (67%) will put up to 30% of their marketing budgets...

Optimising the customer journey

UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie...

Understanding customers and their needs

Go Inspire, a marketing performance company, provides its clients with a customer experience offering, which helps to win more customers. The business uses data to help its clients communicate with their customers...

Genesys: How to eliminate bad customer experiences and build customer loyalty

As companies grow and expand, customer experience decidedly becomes a top focus of company operations. One bad experience with your business can result in client dissatisfaction, create a negative customer experience...

Microsoft reinforces commitment to accelerating African customers’ growth and c...

Microsoft is deepening its commitment to accelerating customer transformation in Africa with two key leadership appointments. Lillian Barnard has been named President for Microsoft Africa, dedicated to unlocking...

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