Customer Experience

Emplifi reveals nearly 90% of consumers say reviews have the biggest impact...

Emplifi, a leading unified customer engagement platform, has released Meeting the Demands of the Modern Customer: A Deep Dive Into The Importance of Social Influence, a new study in collaboration with Harris...

Likee unveils the secret formula for creating popular short videos

Likee, one of the most popular short video platforms in the Middle East and North Africa (MENA) region, presents the most popular content types that users can leverage to engage their fans more effectively. With...

Tuning in to the needs and changing habits of customers

QuMind sells a market research platform which provides consumer feedback to decision-makers quickly. It was founded in 1999 by the company’s CEO, Mark Ursell. He told Intelligent CXO about how the...

Editor’s Question: How does your company ensure excellent customer...

Good customer service means consumers will return again and again. Just one bad experience can put customers off for life, and they end up telling others not to buy anything or do business with that particular...

Improved efficiency and insights using marketing automation boosts Reed’s r...

With over 100 global offices, Reed wanted to make its marketing automation more effective. It needed to generate more leads and co-ordinate more efficiently with the sales team. Marketing Director, UK and EMEA, Reed,...

Nearly half of UK businesses are embarrassed by their website

Storyblok, a content management system (CMS) category leader that empowers both developers and content teams to create better content experiences across all digital channels, has announced research which reveals UK...

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