As digital fatigue increases with video chat and online meeting applications, new data in The 2022 State of Digital Experiences report from ON24 reveals this fatigue does not apply to digital...
Yali Sassoon, Co-founder at Snowplow, looks at how organisations can use behavioural data to create a more efficient customer service function and build predictive models to detect when consumers require human...
A new study finds Australian customers are leaving at extraordinary rates and most Australian companies are ill-prepared to counter this trend in the rebound from the pandemic. While 70% of Australian sales and...
Customer retention is becoming increasingly difficult as brands compete against each other. Ganga Ganapathi, VP Head – Marketing and Client Success, Epsilon APAC & MEA, EU provides further insight into where...
As global spending on Digital Transformation is projected to reach US$1.78 trillion in 2022, James Bayhack, Director, Sub-Saharan Africa at CM.com, looks at innovations that will reshape the business landscape in...
Sendlane, a customer experience-focused marketing automation solution for e-commerce brands, has upgraded its suite of SMS/MMS campaign management tools. The new suite is tightly integrated with Sendlane’s...
Signup to the Intelligent CXO newsletter and never miss out on the latest news
A Lynchpin Media Brand