CX

The value of virtual

We would all love to believe that come the summer, our lives will go back to pre-COVID ways, with us heading straight back to live events, conferences, packed sports games and full arena shows. In reality, this past...

How the Asia-Pacific banking sector can be driven by improved customer...

Singapore-based Eugene Chng, AVP for Asia, Hyland, tells us banking and finance organizations can march boldly into the future with a clear customer experience and content strategy. As organizations across the...

Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in...

Airkit launches with aim of fixing the last mile of digital customer...

Airkit, the creator of a leading low-code platform for customer engagement, announced general availability of its solution for building customer experiences with US$28M in funding from Accel, Emergence Capital and...

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