Analysis

Self-serve drives seven in 10 shoppers’ improved satisfaction with retail a...

Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, released the findings of its 15th Annual Global Shopper Study which confirms...

Why soft skills build strong customer-brand relationships  

Francesca Zanisi, Chief People Officer at Webhelp, talks to us about the importance of soft skills and why human interaction is vital to building good client relationships.   Today, we demand more than ever...

Half of young tech workers have had negative industry experiences

Businesses must prioritise fostering an inclusive company culture to improve the professional experiences of young tech workers from underrepresented groups, new research has found. The data, which has been published...

Columbia Wireless DDoS attacks led to lost business 

Columbia Wireless, an Internet Service Provider based in Canada, has addressed the problem of DDoS attacks by deploying Corero’s SmartWall DDoS Protection solution.   Columbia Wireless is a high-speed...

The five functionalities that are crucial for your contact centre of the...

Contact centres are witnessing an overload of customer interactions and attempting to adopt numerous methods to enhance efficiency and boost productivity. However, it can be challenging to understand which elements...

Improving user experiences and visibility 

Greisy Flores, Senior Global Product Manager of the Digital Adoption Platform at Nestlé, speaks to us about the implementation of WalkMe, how this has helped employee engagement and how this has, ultimately,...

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