Sabio Group, a digital customer experience (CX) transformation specialist, has been selected by Davies, a leading specialist professional services and technology business, serving insurance and highly regulated markets, to support the transformation of its contact centre and CX technology infrastructure in a multi-year agreement.
Sabio will guide the firm’s transformation to a new cloud-based customer service platform on Genesys Cloud CX, providing a flexible, scalable, unified CX platform. This platform has been specially developed and selected by Davies, with the customer at the forefront of the solution.
The new platform will enable Davies to strengthen telephony operations as well as open up new communication touchpoints, offering customers greater freedom to choose how and when they communicate through a seamless multi-channel platform.
The wider Digital Transformation project will also see Davies unify its digital communication capability as the firm embarks on the next stage of its growth trajectory across the US. and Europe. This will allow greater flexibility to react immediately to changes in customer demand including enabling fast response to claim surges.
So far, Davies has been able to save clients £5.8 million in weather related claims spend by being able to adapt quickly to events as they happen.
Darren Martin, Group Chief Information Officer, Davies, said: “Partnering with Sabio represents a major milestone as we continue to invest heavily in advanced digital solutions in order to deliver best-in-class services to customers.”
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