Macquarie Telecom (part of Macquarie Telecom Group) has been recognised as one of the top places to work in Australia in the annual Best Places to Work List. The company was awarded in particular for fostering an inclusive workforce and its Heartbeat customer service programme.
Managed by Australian behavioural science consultancy, Inventium, and published in the Australian Financial Review (AFR) and BOSS Magazine, the prestigious annual awards are based on a rigorous assessment of Australia’s leading companies, recognising those that stand out as truly brilliant workplaces.
The assessment is made up of a staff survey and written submission, underpinned by Inventium’s Workplaces of the Future framework.
Macquarie’s submission highlighted how it has leveraged a combination of organisational analytics and advisory company Gallup’s Q12 engagement survey and CliftonStrengths assessment. These initiatives focus on building individuals’ and teams’ strengths, rather than focusing on weaknesses.
“The delusion that coaching and review processes should focus on highlighting and fixing weaknesses is sadly alive and well. We accept that we’ve all got different skillsets, and we focus on taking strengths to the next level,” said Luke Clifton, Group Executive, Macquarie Telecom.
He believes the company’s culture of collaboration and Net Promoter Score (NPS)-backed customer service – built up over nearly 30 years – proved vital during COVID-19 lockdowns.
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