As inflation drives up the cost of everyday necessities, many Brits are searching for ways to supplement their incomes. Almost a third of workers (31%) already have a side hustle, while a further 42% are considering...
Fraud in the UK in the last five years has become commonplace. Scams, from fake and phishing emails to crypto and romance fraud, pose a risk to businesses and their customers. Eduardo Castro, Head of Identity and...
LexisNexis Legal & Professional, a leading global provider of legal information and analytics, has released a new report entitled, Generative AI and the future of the legal profession, which highlights a...
Sabio Group, a digital customer experience (CX) transformation specialist, has been selected by Davies, a leading specialist professional services and technology business, serving insurance and highly regulated...
Valtech is a business transformation company, which provides clients with the tools and technologies that create value, build relationships and grow revenue. Suzanne Schroder, Chief Collaboration Officer, Valtech, has...
A new report by the ECCCSE (European Contact Centre & Customer Service Exchange) and CCMA (Call Centre Management Association) reveals the changing customer service landscape across six of the largest markets in...
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