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Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

A new study  from  Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands are lagging behind in how they engage with the public. While consumers...


Sana Commerce finds e-commerce sites failing B2B buyers

B2B suppliers are failing buyers, new research has found, with 52% of e-commerce sites not fully meeting expectations. The survey, conducted by Sapio Research on behalf of Sana Commerce, found accelerated Digital Transformation in the B2B buying space, with more business being...


Understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the company triple in size and become a £1.5bn revenue business. Moving away...


Saleforce predicts higher prices this holiday season

Salesforce has announced new consumer insights and predictions for the 2021 holiday shopping season. While online sales growth is expected to be moderate compared to last year’s historic 50% surge and more in line with pre-pandemic growth trends, digital shopping habits formed during the...


The importance of brand loyalty and customer engagement

For businesses to succeed, they must establish a loyal customer base. It’s harder than it sounds, companies that have spent years building a strong cliental can lose them all overnight. So, while it’s about gaining a good target market, it’s also about learning how to keep that...


New research finds online channel to be major growth driver

2Checkout, a leading all-in-one monetisation platform for global businesses, has released its State of B2B Digital Commerce survey findings. 2Checkout conducted a global study with over 1,000 companies to understand the main priorities and challenges related to B2B digital commerce...


Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in six countries. Diego Castro, Account Manager at Aosom, explains how the...


COVID triggers changes in payments habits among over eight in ten consumers

More than eight in ten consumers (86%) say that their payments habits have changed since the start of the pandemic, with 59% trying a new payment method for the first time – a number which rises to 77% among the 18- to 24-year-old age group. That’s according to new research released...


UAE-based North Ladder to scale tech platform following funding boost

North Ladder (previously called BuyBack Bazaar), a UAE-based secured trading platform for pre-owned luxury assets and electronics, has announced a US$5 million Series A funding round led by regional venture capital firm BECO Capital. The new investment will help the company scale up its...


Tide and GoCardless team up to help small businesses get paid faster

Tide, a leading UK business banking platform, has announced a partnership with GoCardless, a global leader in recurring payments, to launch a service that will allow Tide members to collect invoice payments by Direct Debit. The late payment of invoices is a well-documented and recurring...


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