AI is the power tool of CX
A new global research report from MIT Sloan Management Review (SMR) Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies, sponsored by SAS, has...
Insights
Battling menopause in the workplace
The menopause can be a difficult time in a woman’s life. Dr Laila Kaikavoosi, Founder and Clinical Director at OMC, tells us more about it, how it affects women in the workplace and how employers can best...
Expert advice for layering up your defences this World Password Day
The annual World Password Day raises awareness of the importance of having robust and resilient password hygiene practices in place. We hear from various industry experts who discuss best practices for password...
Now is the time to design your employee experience
McLean & Company, a trusted partner of HR and leadership professionals globally, has published Design the Employee Experience – a new blueprint to guide HR leaders in designing an employee experience...
Five considerations for UK organisations implementing the Shared Services...
In early 2021, the UK Government announced its Shared Services Strategy for Government. Satpal Biant, Head of Public Sector, UK & Ireland, SAP, provides insight into this, its effects on civil service, and tips...
Microsoft, Databricks and other leading giants show data analytics solutions...
With ASEAN rapidly trying to leverage the potential of data, BYTES 2022 – ASEAN, a two-day virtual summit, provided the necessary platform to the key industry stakeholders and experts to share their vision,...
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