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Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all-industry benchmark. However,...


Redefining ‘work-life balance’ in the remote work era

Jeremy Paton, Team Engagement Solutions Director APAC, Avaya, analyses the shift from work-life balance to ‘work-life integration’ and offers strategies for leaders and managers to leverage their tech systems to adapt operations to the demands of today’s economies. A year ago,...


Natterbox CEO on the power of data to build better relationships

Neil Hammerton, CEO and Co-founder, Natterbox, tells us how the ability to better understand data can help organisations gain a greater insight into their customers, drive better business decisions and build better relationships to increase ROI. Companies’ data stores are their very own...


Honan Insurance scales for growth with managed services provider blueAPACHE

Established in 1964, Honan Insurance serves clients in Australia, New Zealand and South East Asia. The company’s staff provide advice and support in the areas of insurance, risk and financial services. Industries covered include technology, construction, mining, real estate and strata,...


CyberSmart helps protect LegalEdge’s remote workforce

LegalEdge, a legal services company based in London, needed a solution which would ensure the security of its remote workforce. It turned to CyberSmart, a cybersecurity specialist for SMEs, which provides the government-backed Cyber Essentials certification, live customer support and a 24/7...


Five common IT headaches caused by long-term working from home

Remote working looks set to be the new norm, leaving organisations with the challenge of enabling flexible, agile and secure working practices. Scott Dodds, CEO, Ultima, highlights the five most common IT headaches that remote working has brought, as well as options for combatting these....


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