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Customer Experience

Career opportunities no longer reliant on city living

Just one in four (26%) office workers believe living in a large city has a positive effect on career opportunities and progression, down from 45% before the COVID-19 pandemic, according to new research from Citrix. The poll, conducted by OnePoll and quizzing 1,000 UK office workers, questioned...


The anywhere workspace is here

Even though many South African organisations have understood the importance of embracing the cloud on their Digital Transformation journeys, the COVID-19 pandemic has resulted in a significant acceleration of adoption rates. With the need for employees to work from anywhere, the business...


How the Asia-Pacific banking sector can be driven by improved customer experience

Singapore-based Eugene Chng, AVP for Asia, Hyland, tells us banking and finance organizations can march boldly into the future with a clear customer experience and content strategy. As organizations across the Asia-Pacific region react to new business conditions, several trends are emerging....


Logitech G named Official Peripherals Partner for CLG Red

CLG, a top-tier North American esports organisation, and Logitech G, a leading innovator in gaming technologies and gear, have announced a multi-year partnership that names Logitech G the Official Peripherals Partner for CLG Red, which includes CLG’s CS:GO Team, and female players and...


Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all-industry benchmark. However,...


WorkWave launches powerful new sales and marketing platform

WorkWave, a leading provider of cloud-based software solutions that support every stage of a service business’s life cycle, has announced the launch of WorkWave Marketing Sales Center, a powerful new sales and marketing platform that integrates directly into WorkWave PestPac, enabling...


AppsFlyer committed to empowering ME marketers with mobile solutions

AppsFlyer, a global attribution leader, is furthering its commitment to the Middle East as it looks to support local marketers with the tools and data required to develop and execute effective mobile marketing campaigns. Having successfully raised US$210 million from a Series D funding round in...


Airkit launches with aim of fixing the last mile of digital customer experience

Airkit, the creator of a leading low-code platform for customer engagement, announced general availability of its solution for building customer experiences with US$28M in funding from Accel, Emergence Capital and Salesforce Ventures. Companies are focused on customer experience because buyers...


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