Magazine Button

Customer Experience

Editor’s Question: How have customers’ expectations changed within the last 18 months?

Dave O’Flanagan, Chief Product Officer of Sitecore explains how customers’ expectations have sky-rocketed during the pandemic and how companies can meet these expectations. Customer expectations are always evolving in real-time, but the pandemic really set things into high gear. In...


Six digital strategies for increasing brand visibility

Businesses which embrace digital enjoy better business outcomes. Anastasiya Golovatenko, Account Director, Sherpa Communications, gives her top tips for businesses on how they can increase their brand visibility online. The way we live, work and communicate has changed dramatically over the past...


Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in six countries. Diego Castro, Account Manager at Aosom, explains how the...


Editor’s Question: How have customers’ expectations changed within the last 18 months?

Peter Galvin, Chief Strategy & Marketing Officer for Digital Security Solutions at Entrust, explains how customers’ expectations have changed within the last 18 months and how Entrust has addressed this change. Many businesses were already heading down the road toward Digital...


UAE businesses under increasing pressure to reinvent employee experiences for post-COVID labour market

Bayzat, a UAE leading employee benefits platform that helps companies automate their insurance, payroll and HR administration, has revealed that it is now more important than ever for the nation’s enterprises to reinvent the employee experience as post-COVID expectations take hold within...


Employee experience complements customer experience as success mantra for businesses, says Yegertek

With economies reopening, businesses are coming to terms with the lasting impact of the global pandemic on their workplaces. A global Gartner HR survey, released when the pandemic began, found that 88% of organisations had supported work from home policies, which empowered employee productivity,...


Why is marketing a dirty word in the construction industry?

“My business is just managing to stay afloat. I can’t afford marketing.” “I rely on word-of-mouth referrals and tender opportunities. I don’t need to market my business.” These are just some of the reasons construction companies, and especially small...


COVID triggers changes in payments habits among over eight in ten consumers

More than eight in ten consumers (86%) say that their payments habits have changed since the start of the pandemic, with 59% trying a new payment method for the first time – a number which rises to 77% among the 18- to 24-year-old age group. That’s according to new research released...


Reimagining the physical office and its connectivity needs

Employees have become accustomed to working from home and although some will want to return to the office, others will be content to remain working remotely. The answer lies in hybrid working and Jon Howell, Smart Spaces and IoT Lead EMEA at Aruba, a Hewlett Packard Enterprise company, explains...


Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be permanent

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the first in a series of data-driven reports that take a deep dive look into...


Browse our latest issue

Intelligent CXO

View Magazine Archive