Customer Experience

Celebrating gender equality and removing barriers for women in the legal...

Litera offers marketing and business development solutions purpose-built for law firms. The American company is the result of more than 25 years of experience delivering innovative document technology solutions to...

Significant growth in digital marketing skills carries the IT, technology and...

2023 has been a year filled with unprecedented challenges affecting every industry, including IT, technology and telecoms, with the cost of living crisis remaining a prominent concern. Businesses across the sector...

Almost two-thirds of marketers still lack a clear plan for cookieless...

Despite Google’s announcement that it will begin phasing out support for third party cookies in Chrome, 63% of marketers still have no clear strategy for cookieless personalisation. That’s according to a...

Genesys to acquire Radarr Technologies to unify the customer experience

Genesys, a global cloud leader in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement...

New research reveals Brits prefer traditional phone calls to emails for...

From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. New research from the leading technology-based provider of...

Utilities businesses revealed to have the best performing websites

The utilities sector has been crowned the industry with the best website performance last year, research shows. Out of all those featured on the FTSE 100 and 250 indexes, utilities came out top in a major change to...

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