Customer Experience

70% of Australian companies report increased customer turnover 

A new study finds Australian customers are leaving at extraordinary rates and most Australian companies are ill-prepared to counter this trend in the rebound from the pandemic. While 70% of Australian sales and...

Where do customers’ loyalty lie? 

Customer retention is becoming increasingly difficult as brands compete against each other. Ganga Ganapathi, VP Head – Marketing and Client Success, Epsilon APAC & MEA, EU provides further insight into where...

Innovations that will reshape business in Kenya in the future 

As global spending on Digital Transformation is projected to reach US$1.78 trillion in 2022, James Bayhack, Director, Sub-Saharan Africa at CM.com, looks at innovations that will reshape the business landscape in...

Sendlane creates comprehensive marketing automation suite 

Sendlane, a customer experience-focused marketing automation solution for e-commerce brands, has upgraded its suite of SMS/MMS campaign management tools. The new suite is tightly integrated with Sendlane’s...

How to choose a digital marketing agency 

It’s important for businesses to understand the world of digital marketing. Joshua Maraney, CEO of Top Click Media tells us more about it.  Worldwide spending on digital advertising...

Battle of the banks – How to build loyalty in banking 

White Label Loyalty is a Yorkshire-based company that specialises in designing tailor-made loyalty programmes for brands. Achille Traore, CEO, White Label Loyalty, talks to us about how the financial sector is growing...

Browse our latest issue

Intelligent CXO

View Magazine Archive