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Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

A new study  from  Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands are lagging behind in how they engage with the public. While consumers...


Scotiabank reports big opportunities for Canadian SMBs

Canada is expected to undergo the strongest economic expansion in decades, providing small- and medium-sized enterprises (SMEs) with new growth opportunities in the coming months. With a close key on COVID-19 cases, SMEs continue their path towards recovery with a promising growth outlook for the...


American Express revamps the Business Gold Rewards Card

American Express Canada has announced the refresh of its Business Gold Rewards Card, newly redesigned for the evolving needs of Canadian small business owners. The card offers dynamic purchasing power, digital management tools, additional insurance coverage and bonus reward points specifically...


Building loyalty is critical during times of COVID-19

The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Deloitte research has found that at the peak of the lockdown measures, several European countries experienced a staggering 99% decrease in bookings on popular accommodation sites when compared to...


Sixty-eight percent of employers are considering pay cuts for remote workers

A new survey by HR software provider, CIPHR, reveals that over two-thirds (68%) of British businesses are contemplating pay cuts for staff who opt to work from home, despite many (53%) saying they’ve actually saved money by having more remote workers. CIPHR...


Fujitsu global survey reveals priorities in post-pandemic world

A survey from Fujitsu reveals new insights into how business leaders responded to the pandemic, as well as their perceptions around business priorities in the post-pandemic world. Fujitsu has released its Fujitsu Future Insights Global Digital Transformation Survey Report 2021, highlighting the...


Latin American executives willing to resume business trips

A recent Wakefield study, sponsored by SAP Concur, reveals practically all Latin American business travellers are willing to return to international routes in the next 12 months. The study found that 99% of participants responded positively to the possibility of resuming travel. Even 77%...


Businesses in Asia Pacific struggling in race to digitalise, despite COVID accelerating efforts

The pandemic has had a transformative effect on the digitalisation of companies across the Asia Pacific region, but the vast majority of companies still believe they are either barely keeping pace with their industry from a digital perspective, or in many cases actively falling behind. This is...


Most UK independent retailers and brands selling through the pandemic based outside of London

According to data from Ankorstore, a curated marketplace connecting independent brands with local retailers, the economic disruption caused by the pandemic has inspired a wave of entrepreneurial independent retail businesses. Over the last six months, more than 10,000 independent retailers were...


Editor’s Question: What are your top tips for marketing a company?

Three experts offer their top tips on how to market a company. Paul Wright, Managing Director UK, FR, ME and Turkey at AppsFlyer With vaccines being rolled out across the UAE, businesses have started the work of rebuilding for the ‘new normal’. For many, this will include reclaiming...


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