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Choosing the right B2B e-commerce model

B2B companies have had to adapt as customer behaviour has changed over the course of the pandemic. This can be a struggle. So, Nick Durrant, CEO, Blueglass Digital spoke to Intelligent CXO about how to find the correct e-commerce model and implement it successfully. Customer behaviour has changed...


Backbase partners with Microsoft to re-architect banking around the customer

Backbase has announced its global collaboration with Microsoft to help financial institutions move into the engagement banking era with a fully integrated financial services cloud stack.   The collaboration, which sees Backbase’s Engagement Banking Platform serving...


Elastic Path introduces Pre-Composed Solution for B2B commerce

Elastic Path, a leading provider of e-commerce software for brands leveraging Composable Commerce to drive digital innovation with confidence, has introduced a Composable Commerce solution to simplify B2B commerce for branded manufacturers. The  Pre-Composed...


BlackLine unveils next-generation unified platform for accounts receivable automation

Accounting automation software leader, BlackLine, has expanded its accounts receivable (AR) automation offering, unveiling the next generation of its full-functionality AR automation suite – marking one of the industry’s first unified platforms for end-to-end cash...


Suning Financial Services and Nium launch e-commerce corporate cards for Hong Kong businesses

Suning Financial Services has recently joined forces with Nium, a global provider of payments and card issuance services, to issue Visa corporate cards for companies in Hong Kong. The corporate cards enable global e-commerce transactions and settlement. Driven by digitalisation and...


Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

A new study  from  Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands are lagging behind in how they engage with the public. While consumers...


Sana Commerce finds e-commerce sites failing B2B buyers

B2B suppliers are failing buyers, new research has found, with 52% of e-commerce sites not fully meeting expectations. The survey, conducted by Sapio Research on behalf of Sana Commerce, found accelerated Digital Transformation in the B2B buying space, with more business being...


Hermes UK CEO on understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the company triple in size and become a £1.5bn revenue business. Moving away...


Saleforce predicts higher prices this holiday season

Salesforce has announced new consumer insights and predictions for the 2021 holiday shopping season. While online sales growth is expected to be moderate compared to last year’s historic 50% surge and more in line with pre-pandemic growth trends, digital shopping habits formed during the...


The importance of brand loyalty and customer engagement

For businesses to succeed, they must establish a loyal customer base. It’s harder than it sounds, companies that have spent years building a strong cliental can lose them all overnight. So, while it’s about gaining a good target market, it’s also about learning how to keep that...


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